Twitter became a platform for users to express their concerns about this issue. Here are some of their reactions:
The Story posted by My AI featured a simple image, which confused some users into thinking it was a picture of their own ceiling. When users attempted to engage in conversation with the bot, it would respond with messages like “Apologies, I’ve encountered a technical problem.”
Snapchat acknowledges the issue
Snapchat has now confirmed that the My AI chatbot was indeed experiencing technical difficulties. The company stated that the chatbot encountered a temporary glitch, but the problem has been resolved. A spokesperson from Snapchat assured TechCrunch, saying, “My AI experienced a temporary outage that’s now resolved.”
Snap’s My AI receives negative reviews
This is not the first time that the Snapchat chatbot has faced criticism. Back in April, the My AI chatbot received numerous negative reviews from users.
According to a report by Sensor Tower, an app intelligence company, the average App Store review rating for My AI in the United States was 1.67, with 75% of the reviews giving it a one-star rating. The report also noted a significant increase in daily app reviews.
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